Use your arrow keys, your WASD keys, or your mouse to click to navigate! We recommend the arrows. 😉

There are a couple of ways to connect. In the default proximity mode, you just walk up to people! When your avatar is close to another avatar, your video and audio feeds connect, just like in real life. When you're done with a conversation, you can just walk away. You can also connect via 'private conversation', or via broadcast-style meeting mode.

Others who are in a call with you and connected to you via video/audio can hear and see you. People not in a call with you, can't hear or see you (unless you broadcast, but that's 👇🏾, look at you, sprinting ahead!).

Simply close the browser tab. ✌️

If you're the owner of your space, you can access share links in Team & Room Settings, or use the share icon in the action bar.

This depends on the size of your rooms! On average, one floor of our office holds 30-40 people at once. We've got many floors in our office, so we can actually have an infinite number. The digital sky is literally the limit.

You teleport to them! Once you're connected to someone, or are on the same work team, you can teleport to a room they're in if they are not where you are! It's the best way to hound someone down when they're avoiding your daily 1pm walk-about. 😉

Yep, we get it, sometimes you don't want serendipity to barge in on your conversation. That's cool. For that, we have our private meetings. You can convert your current call into a private one with the click of a button, or start a new private meeting from anywhere in Sophya with anyone else who is online.

You can direct message your individual work-spouses or chat with everyone at once (we call this controlled chaos).
The best part? You can chat with friends who are in their own Sophya spaces - yes, that's right, chat across offices! That means that Sally from Sophya can be in the Sophya office and chat with Harry who is in his company's office. 🤯

Yep, you can broadcast all you want and make everyone in your space look at your big, beautiful face (or the adorable puppy you hold up to the camera, we won't get involved here). Others can request to speak and join you in your broadcast so you get a real party going up on the big screen. Broadcast goes across to everyone in a given room or across your entire space— it's your call which best suits your needs.

Good ol' screenshare, what would we do without it? You can screenshare, make it fullscreen, and let others on calls screenshare, too. If you're in an open chat or in a private meeting, anyone who joins your call will automatically see the screenshare.

Totally! You can look any way you like...and you can change that as often as you like. User Settings >>Edit Character will let you change your body, hair, hats, accessories, clothes, shoes, etc. We like to start our mornings with red hair and end them with rainbow unicorn hair. 🦄

Come talk to us and we'll get you started. If you're not ready for your own space yet, you can always hang with Team Sophya. 🤟

Of course! Let's chat about your wants, needs, deepest, darkest custom space desires. The world is literally your oyster (thanks to our amazing art team. 💜).

Nope, this is a global remote office! Open 24/7, anytime anyone wants to come hang, they can. Delight and productivity are possible at all times, peeps, it's a new world.

Be polite! The golden rule still holds. Walk up to someone, say hello, and make sure to unmute so they can hear you if you've accidentally gone silent. It's A-ok to make your excuses and say you want to go explore the space (Guess what? You probably do want to go explore the space.)
Oh and before we forget: do clothe yourselves. Whilst you don't need to shower - hey, freedoms of the remote world - you do still need to be dressed. No need to scandalous anyone in Sophya. 💃

Ask your guests to set aside 5-10 minutes initially to make an account and log in so they're comfortable and can resolve any weird A/V kinks. Once the time has come for your event, we recommend kicking things off with a quick broadcast welcome and letting everyone know to mingle and just bump into people serendipitously. Urge everyone to hit the games and explore. Things take care of themselves from there. 🎉

No one likes a party crasher. If your bouncers have looked the other way, or if someone's underslept and rowdy, you can remove anyone unwanted in Team & Room Settings

Sophya is currently best experienced in Google Chrome and Microsoft Edge. We're working on getting Safari fully optimized ASAP!

For the most delightful time, we recommend desktop devices. Android works in a pinch, but desktop is still best. iOS coming (back) soon.

Make sure you don't have a lot of tabs open or too many other apps running (we know, we know, this is just like the old "did you restart?" troubleshoot method...but it works!). If that doesn't work, your internet connection may be a little slow. We'll breathe deeply in patience with you. 🧘

Please make sure your camera/mic permissions are enabled in browser! Once that's settled, you'll also want to make sure that you've selected the correct camera (User Settings >> Audio/Video Devices). You may want to give the page a refresh once you've adjusted these things.
If you're using Google Chrome here's a good troubleshooting guide.

Please make sure your camera/mic permissions are enabled in browser! Once that's settled, you'll also want to make sure that you've selected the correct mic/speakers (User Settings >> Audio/Video Devices). You may want to give the page a refresh once you've adjusted these settings. Lastly, make sure you haven't muted yourself! Happens to us, too.

Not a lot. Your email, if you've made an account, name, and company info, (if you chose to include that). You can read our full privacy policy here.

Nope. Every video or audio conversation is private, because we value privacy. You can choose to record your meetings, but nothing happens without your explicit permission, initiated by you.

There are two ways to control who enters your space. Most teams limit who is allowed into their office via their Team and Room Settings (similar to Slack permissioning).

Yes! Every team gets guest passes. You can set active times and expiration times on these, and give them to folks whom you just need to have in your office for a quick meeting or two. Think: interviews, investor updates, mom and dad, etc.

Happy to. We have found that students prefer learning in this World far, far more than they enjoy Zoom school (I know you ain't shocked). Email us for more info.

Oi. Have a look at the privacy and data policy, mate. We take privacy seriously.

Oh! You can email us and we'll try to get your questions sorted.